cultural transformation

Bridgewater Associates: Radical Transparency or The Emperor has No Clothes?

Just how radical is the “transparency” at Bridgewater Associates? The huge hedge fund gathered quite a bit of negative press after an employee filed a complaint with the Connecticut Commission on Human Rights and Opportunities about the firm’s culture of constant video surveillance and recording all meetings. Matters were further compounded by a filing by the National Labor Relations Board, which revealed some of the behind-the-scenes workings of the firm, which seemed to include a fair amount of humiliation and occasional harassment.

At the New Work Summit conference sponsored by the New York Times, Bridgewater founder Ray Dalio described the culture of his organization as being like a nudist camp: “…it’s very awkward. There has to be getting over the emotional reaction,” he said.

As an expert in cultural transformations in the workplace, I see a cutthroat culture where employees have license to discredit one another as one is pitted against the other. If the New York Times statement that one-third of their hires leave within two years is accurate, they either do a terrible job of hiring people or it’s a horrible job—or perhaps both.

Adam Grant in his book, The Originals, highlights Bridgewater as having a “commitment” culture where “the secret is promoting original ideas.” This is great in theory but has a dark side when applied without parameters that reinforce civility.  As I discuss in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, employees’ behavior is rooted in the workplace culture that surrounds them. As Oscar Wilde said, it’s the prisons, not the prisoners, which need reformation.

I’ve written recently about how Uber CEO Travis Kalanick who reeling under allegations needs to change the way he leads. The behavior of his firm reflects the culture he created. This is true of all CEOs, although sadly neither Kalanick nor Dalio seem to grasp this.

Photo credit: Business Insider

Cultural Transformation at the Royal Canadian Mounted Police

The sexual harassment issues with the Royal Canadian Mounted Police have been well documented. However, in the face of the settlement they’ve made to close the class-action lawsuit against them, I wonder how much the RCMP will truly transform its culture to correct the faults that led to this situation in the first place. As I’ve written in my new book (out in January!), sexual harassment in the workplace is often the result of power-dynamic bullying and can often result in retaliation against the employee being harassed. Complete cultural change is needed to root out a harassing culture as extensive as the one at the RCMP – as over 500 current and former employees were part of the sexual harassment lawsuit. While a formal apology to the victims is a good first step, we have yet to see the substantive details for the organizational makeover needed at the RCMP. Read more at The Globe and Mail.

Image: RCMP commissioner Bob Paulson, left, answers a question during a news conference, as plaintiffs Janet Merlo, centr, and Linda Davidson look on in Ottawa on Thursday, Oct. 6, 2016.
Credit: Adrian Wyld/THE CANADIAN PRESS via Globe & Mail.

Transforming HR for the Next Generation of Business

I have mixed feelings about the concept of human resources in business. In concept, it’s a great idea; in practice, HR departments can sometimes compound problems within dysfunctional workplace cultures. However, as discussed in this article, the new startup culture shuns the idea of HR – and it often puts non-white, non-male employees in a tricky position. While I’m hesitant to break down the importance of HR in terms of race or gender, I do think that the notion of having a person in a position to be an advocate for employees who feel like they’re being treated unfairly is essential to any growing business. I understand and agree with many criticisms of modern HR culture, which startups are pushing back against, but I think that rather than abandoning HR specialists in favor of substitute software, we should be transforming the way we think about HR to improve it for a new generation of businesses. Read the full article at Fast Company.

Image: Jacob Lund via Shutterstock via Fast Company