On a Train in Portland Three Heroes Rise

The best of our nation stood against the worst on a homebound commuter train in Portland, Oregon on Friday, May 26. By now I’m sure you’ve heard the story of white terrorist Jeremy Christian stabbing three men who came to the aid of two girls he was intimidating.

According to CNN, Destinee Magnum, an African-American teenager, was riding the train with a friend who was wearing a hijab when Christian became abusive and started screaming at them.  When a fellow passenger tried to calm him down, he grew more abusive and the girls tried to move to the back of the train. That’s when Ricky John Best, a military veteran, and Taliesin Myrdin Namkai-Meche, a recent college graduate, stepped in and told the assailant that he wasn’t allowed to intimidate the girls. In a minute, Portland State University student Micah Fletcher also stood up for the girls. According to eyewitness accounts, Christian pulled a knife from his pocket and started stabbing the three men in the throat. Best tried to stop him, was attacked and died immediately.

In the resulting melee, passengers fled the train, but some stayed to help. Namkai-Meche told a woman who used her shirt for a bandage and held his hand, “Tell everyone on this train that I love them.” He died when he arrived at the hospital.

Fletcher survived the attack and was released from the hospital after surgery. The Muslim-American community raised nearly a half-million dollars for his hospital bills, as well as for the families of Best and Namkai-Meche. Fletcher expressed his gratitude, but said in a video that it was far more important to make sure the two girls were taken care of. “We need to remember that this is about those little girls.  …They are the real victims here. Their lives will never be the same.”

As Nicholas Kristof wrote in the New York Times, what unites these three men who showed remarkable leadership was decency.  I applaud Kristof’s suggestion about Best, “He fell on the battlefield of American values. He deserves the chance to be buried at Arlington National Cemetery.”

This is what it means to be a witness, protector, defender, activist, resister and revolutionist. It’s taking a stand against allowing the abnormal to become normal. Fletcher, who is a gifted poet, put it best in a Facebook post after his surgery:

"I am alive,

I spat in the eye of hate and lived.

This is what we must do for one another

We must live for one another

We must fight for one Mother

We must die in the name of freedom if we have to.

Luckily it's not my turn today."

How could anyone not be inspired to stand alongside them?

Photo credit: WTVR

A Prescription for Refilling Our Middle-Skills Workforce

To read the headlines, you would think that there are only two types of jobs in America—blue collar working class and college-educated elite. While the irony of Donald Trump’s obsession with the former has escaped few people, the truth is that everyone is ignoring the most important jobs of all—those that fall under the title middle skills. Middle-skill jobs are those that require more education than a high school diploma but don’t necessarily require a four-year degree. They are the backbone of America’s economy and include professions like machinists, practical nurses, technical sales people, computer technicians, carpenters and so on. They are going unfilled, even as millions of Americans are searching for work, which could create long-term problems for America.

To find a solution, politicians, educators, governments and business leaders would be well advised to revisit this 2014 report from the Harvard Business School. Its findings and recommendations are every bit as timely now as they were when the report was first published. If we don’t shift our attitude about the importance of middle skill jobs and respect them for the essential contribution they provide, skill shortages will continue to grow to our detriment. 

Andrew Faas is the author of

Photo credit: BIGSTOCK

Don Quixote, Hero of the Resistance, and the Danger of Not Tilting at Windmills

Spanish philosopher Miguel de Unamuno defined quixotic pessimism as the refusal to let the odds of success determine the value of the fight, according to Mariana Alessandri’s opinion piece that ran on Memorial Day in the New York Times. This is a truth we should consider anew as the injustices and dangers of the Trump administration continues to add up. As Alessandri points out, the worthiest causes of all are often the lost ones.

The word “quixotic,” you might recall, is derived from the Miguel de Cervantes romantic hero, Don Quixote de la Mancha. Don Quixote had a fondness for tilting at windmills, believing them to be giants ravishing the countryside. His loyal squire, Sancho Panza, was constantly trying to talk the noble knight out of his obsession. But it was Panza, not Quixote, who was the lost one. Panza had no interest in trying—his defeat in life was absolute.

Instead, we must use our quixotic pessimism as a shield and charge onward against those windmill-sized dangers. Alessandri writes, “Cultivating moral courage amounts to learning to shift our attention away from those who confuse criticism for action toward our own judgment of what is worthwhile, based on thinking a whole lot about what kind of world we would like to live in and the kinds of people we’d like to be. It is worth noting that Quixote went mad from reading books, and this is precisely the type of crazy that Unamuno supports. We may not be able to improve the world, but we can at least refuse to cooperate with a corrupt one.”

I would charge all revolutionists and resisters to embrace quixotic pessimism. As Mohandes K. Ghandi said, “…it is possible for a single individual to defy the whole might of an unjust empire to save his honor, his religion, his soul and lay the foundation for the empire’s fall or its regeneration.” We just have to keep attacking those windmills.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire

Photo credit: BIGSTOCK

The New Economic Reality: Smoke and Mirrors as a Substitute for Substance

We are losing sight of the difference between presentation and reality, what we say we do and what we actually do. The ascendance of the Trumps has given rise to a society where branding trumps substance. There’s no better example than Ivanka Trump, who is touted as a savvy, Wharton-educated businesswoman, but who is in reality an heiress employed by her billionaire father. Her icy beauty is part of her brand dedicated to having it all—a loving family, a flourishing career and magazine-cover good looks. The truth is that she, like her father, are living off the proceeds of an inheritance while contributing precious little of lasting value to the greater world.

This sort of style over substance is everywhere in our culture right now.  As Carina Chocano discusses in the New York Times Magazine’s First Words column, “We are now expected to favor the story over reality, to accept that saying a thing makes it so.” For example, the Wells Fargo debacle had its roots in projecting a new image in banking that placed “storytelling” over promotion. This “story” resulted in employees being pressured to create millions of fake customer accounts in order to collect additional fees. No wonder this era is being described as a kleptocracy. This is far beyond false advertising—we are in a scam economy where advertising is used to cover up abusing customers and employees.

There is grave danger in letting this go unremarked. The scam economy is generating a groundswell of discontent and anger and an appetite for dystopian fiction that mirrors our own despair. People do not trust the establishment, the elite, or the capitalist system that props up this undeserved privilege. It’s time for business to take a stand and for companies to do an independent audit to reconcile that what they pontificate, promote and advertise conforms to reality. It’s fine to build your dreams in the clouds but no nation will last long built of smoke and mirrors.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire

Where are the Waldos?

Do you remember the children’s puzzle books, Where’s Waldo? by British illustrator Martin Handford?You would have to find the skinny guy in the red-striped shirt and glasses in a thickly populated illustration.  The Board of Directors at Uber are starting to remind me of this popular series. No matter how hard they look they can’t seem to find someone to take responsibility for what goes on in the company.

I’ve written quite a lot about Uber this year, from the shocking revelations of sexual harassment made by a former employee, to the assurances of board member Arianna Huffington that the company had no systemic problems, to the heartrending suicide of one of their engineers, Uber has been dominating the business news. Now they’re again grabbing headlines, this time for pocketing millions of dollars of drivers’ commissions due to a “miscalculation.” The company has been basing its percentage on a driver’s entire fare, rather than what the driver makes after taxes. Uber spokeswoman Rachel Holt has issued a statement according to the New York Times that “We are committed to paying every driver every penny they are owed — plus interest — as quickly as possible,” but I have to wonder how a company of this size could make not only this mistake, but expect drivers to pay the taxes on fares instead of passing that cost on to the customer.

Where is the board’s oversight in this? Either they’re ignorant of what is going on here and therefore negligent, or they’re complicit. The solution is simple. Rather than trying to find a chief operating officer to babysit CEO Travis Kalanick, they’d be better off replacing him. The buck, like their fares, has to stop somewhere.

 Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire

Illustration credit: Where's Wally at Wemberley?

Roger Ailes Built an Empire by Bullying Monica Lewinsky

Long before women on Fox News came forward to reveal the systemic sexism and sexual harassment encouraged, and inflicted, by Chairman Roger Ailes, there was Monica Lewinsky. If you remember her as the coed temptress who inspired the hanky-panky of a horndog president, there’s a reason for that. It was a narrative Ailes created to drive ratings.

Ailes recognized Bill Clinton’s lies about his involvement with Lewinsky as a ripe opportunity to exploit the situation to bring new viewers to Fox News. He cared little about the truth and even less about the individuals involved. What he did care about was a ratings bonanza and he relentlessly pushed the story creating the beginning of the disinformation age—what Stephen Colbert would later call, “truthiness.” Ailes bullied Lewinsky in prime time and got rich off her misery.

It’s no surprise then that Lewinsky just wrote an op-ed piece in the New York Times titled, “Roger Ailes Dream was My Nightmare.” She reiterated what I’ve been discussing for weeks—that Ailes created a culture at Fox News that was so toxic that women had nowhere to go to report abuse. No surprise when you realize that his network’s success was created by disparaging a woman. I say “Brava!” to Lewinsky for having the courage to give the most appropriate eulogy to a bully.

Hopefully, there are some lessons on bullying for the rest of us from this debacle. We must learn not to vilify women for their proximity to powerful men assuming that they, and not the man, must be to blame. That goes equally for interns and former first ladies. Imagine if we had held Ailes accountable for what he did to Lewinsky? We might have prevented the very atmosphere that castigated Hillary Clinton and promoted the rise of Donald Trump. We can only hope history will forgive us.  

Photo credit: Huffington Post

Compassion and Power Can Coexist in Successful Leaders

Can power be a source of compassion? We’re so used to seeing bad behavior from people in power we’ve forgotten that real leaders also serve their subordinates. This is one of the reasons the Faas Foundation is partnering with the Yale Center for Emotional Intelligence on the Emotion Revolution in the Workplace study—to help leaders use the tools of emotional intelligence to create psychologically healthy, safe and fair workplaces.

An insightful article in the New York Times, “When Power Makes Leaders More Sensitive,” by Matthew Hutson explores how leaders might avoid power’s often corrupting influence and instead become more sensitive to the needs of their employees.  According to recent studies, the key seems to be seeing power not as permission to do whatever you want, but rather as responsibility to take care of others.

There are ways to influence those in power to adopt the latter view, including reflecting on the use of power, being held accountable for the use of power, observing the generosity of other leaders, and having a feeling of belonging to the group. All of these factors take into account emotional intelligence, which can help leaders be kinder, more socially skilled and make more ethical decisions.

While I too often have to call out wrongdoers, power can also be a source of service and compassion. Former President Barack Obama comes to mind. And there is the work of TDIndustries in Dallas as well as the Conscious Capitalism movement. They prove that productivity and profitability aren’t in direct conflict taking care of your stakeholders.  They prove that business can be humane—and still flourish.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

Illustration credit: BIGSTOCK

UnitedHealth and Corporate Wrongdoing: Triple Jeopardy for Employees

It’s no coincidence that the business model behind the recent revelations of UnitedHealth Group defrauding Medicare is eerily familiar. They have managed to combine the toxic demand to succeed at all costs found at Wells Fargo with the heartless teachings of shareholder over stakeholders from the Harvard Business School. Meanwhile, Republicans in Congress look to gut the Affordable Care Act citing increased costs, never realizing what is contributing to those rising prices. There’s just one word for that—sick.

Benjamin Poehling, the former finance director at UnitedHealth, alerted the Justice Department to this when he realized that billions of taxpayer dollars have been stolen by big insurance companies that have been bilking the system. Now the Justice Department is suing his former employer, UnitedHealth Group, and plans to investigate other companies who are also Medicare Advantage participants.

Medicare Advantage, which is the program that’s been swindled, was supposed to be the solution to the $13 trillion funding gap in Medicare.  It was instituted by Congress to fix the gap by turning it over to the insurance companies with the expectation that they provide better care for a lower price. At this point the only ones benefiting are the insurance companies. According to the New York Times, UnitedHealth has reaped some $3 billion in profit over five years from Medicare Advantage. We still don’t know how much other insurance companies may have stolen.

As in all of these whistleblower cases, this puts employees in a terrible position. Comply and you become a crook and if caught, will be fired and possibly prosecuted. Refuse to comply and you’ll be fired. Become a whistleblower and risk your career and possibly your health and well-being. You’d think an insurance company would recognize behavior that puts people at risk. 

Trump’s Official Biographer Thinks the Bully-in-Chief Will Resign

There’s no question that Donald Trump’s self sabotage is rooted in his past. In his insightful article in the Washington Post, Art of the Deal co-author Tony Schwartz points out how all of the behavior we’ve come to abhor from Donald Trump as president was clearly laid out years ago.

Schwartz spent almost a year following Trump, interviewing him, observing him in action and otherwise studying the man for the 1987 memoir. He says that nothing Trump has done as president surprises him. “The way he has behaved over the past week — firing FBI Director James B. Comey, undercutting his own aides as they tried to explain the decision and disclosing sensitive information to Russian officials — is also entirely predictable.”

I’m in complete agreement about Trump’s predictability. He behaves as a classic bully—a fragile sense of self-worth, impulsive behavior, blaming others for his own misdeeds, and a worldview that everything is a zero-sum game of winners and losers. Most notable is his use of deflection, deceit, denial and deception. That’s why he’s the definition of a bully in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

How much of Trump’s behavior came from a critical and demanding father whose abuse froze his emotional development in early childhood is best left to the experts, but the result is someone who is clearly unqualified for the highest office in the land. However, Schwartz doesn’t think that Trump will continue in that position much longer.

He told Anderson Cooper on CNN that he doesn’t believe Trump will go through the impeachment process. “There is no right and wrong for Trump; there’s winning and losing. And right now, he is in pure terror he’s going to lose.” To circumvent that, Schwartz predicts Trump will find a way to resign and then “figure out a way, as he has done all his career, to turn a loss into a victory so he will declare victory when he leaves.” 

We can only hope that happens before he takes the rest of us down with him.

Photo credit: MMM

How Theo Epstein Broke the Cubs’ Drought by Building a Stable Culture

I was in Chicago the night of the seventh game of the 2016 World Series. As a Canadian, I’m more of a hockey guy—but I couldn’t help get swept up by the excitement that night.

The Chicago Cubs used to be Major League Baseball’s punch line for any joke about perpetual losers—until Theo Epstein. Epstein, known for helping break the “Curse of the Bambino” with the Boston Red Sox at the tender age of 31, also led the Cubs to their first World Series win in 2016 after a 108-year hiatus. Clearly, Epstein knows how to win.

His extraordinary feat was lauded in Fortune, where he made the top spot on the World’s Greatest Leaders list, but what makes him truly remarkable is what he learned from his years with the Red Sox. In his book, The Cubs Way, author and Sports Illustrated senior baseball writer Tom Verducci, describes it this way:

“Once he’d joined the Cubs, Epstein gave his scouts very specific marching orders. On every prospect he wanted the area scout to give three examples of how that player responded to adversity on the field and three examples of how that player responded to adversity off the field.”

In other words, Epstein realized the importance of character and wanted to build a psychologically healthy workplace. His previous approach with the Red Sox, which was similar to the obsession with statistics, number-crunching and little-known niche talents similar to the movie Moneyball, wasn’t sustainable. By the end of his tenure the team was falling apart. He realized that no amount of data could account for character and chemistry.

So when Epstein started his term as the president of baseball operations for the Cubs, he did what I describe in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire – he built a stable work culture. As he explained to Verducci, “If we can’t find the next technological breakthrough, well, maybe we can be better than anyone else with how we treat our players and how we connect with players and the relationships we develop and how we put them in positions to succeed.” Here’s the proof: the video of the 2016 World Series parade.

When will it take for the rest of the business world get the message?

Photo credit: Chicago Cubs